Job Summary:

We are looking for a strategic and results-driven Operations Head to oversee the day-to-day business operations. This role ensures that the studio runs efficiently and profitably while supporting project delivery, resource planning, HR, finance

coordination, and compliance. The ideal candidate will have a strong background in operations management.

Key Responsibilities:

Studio-Wide Project Oversight

• Monitor progress and delivery timelines across all ongoing architectural projects.
• Ensure that each project follows defined workflows, milestones, and quality checks.
• Coordinate with project leads to identify delivery risks and resolve roadblocks.

Resource Management

• Oversee team structuring and workload balancing across projects and departments.
• Plan and allocate manpower in alignment with project deadlines and pipeline.
• Support hiring decisions based on project forecast and studio needs.

Workflow Process Implementation

• Develop and implement standard operating procedures (SOPs) across design, documentation, QA/QC, and approvals.
• Ensure adherence to documentation protocols, file organisation, naming standards, and version controls.
• Set up internal review systems for quality assurance at all key stages

Project Management Tools and Systems

• Lead the implementation of project management platforms (Asana, Trello, BIM 360, Monday.com, etc.).
• Define how tasks, dependencies, and review cycles are tracked digitally.
• Ensure teams are trained and actively using these tools for real-time visibility and accountability.

Financial and Commercial Oversight

• Work with finance to ensure timely billing, tracking of project profitability, and expense monitoring.
• Help create project budgets and monitor scope changes that affect deliverables or revenue.
• Track consultant agreements, deliverables, and billing schedules.

Client’s Consultant Coordination

• Support project teams in coordinating with clients and external consultants on timelines, delivery protocols, and submission requirements.
• Step in during escalations or delays to ensure expectations are managed and resolved diplomatically.

Internal Communication Culture

• Run weekly project status meetings and studio operations check-ins.
• Keep leadership informed of project health, resource stress points, and delivery challenges.
• Foster a high-performance culture while ensuring well-being and team satisfaction.

Strategic Planning’s Growth Support

• Assist senior leadership in scaling operations, onboarding new markets, or expanding services.
• Provide operational input for business development, RFP responses, and strategic partnerships.
• Evaluate new technologies and tools that can increase productivity or streamline processes.

Key Skills and Competencies:

• Deep understanding of architectural design processes and studio dynamics
• Strong project and people management skills
• Excellent organisational, communication, and time-management abilities
• Proficiency in digital planning tools, file management systems, and documentation workflows
• Calm under pressure; ability to resolve conflicts and drive clarity in chaos